Placing great emphasis and expertise in intuitive user experience and design. Proven and continuous successes over the years in implementing new creative ways of finding successful solutions to any challenges.
The Catalog Tools team at Blizzard creates and manages tools that enable game teams and Battle.net e-commerce groups to oversee thousands of products. Catalog tools are critical to the day-to-day business processes and marketing activities.
view projectWOOFware is a veterinary hospital practice management software system design to support the VCA network hospitals in the US and Canada.
view projectAtlas Agent Desktop workflow system is a customer service application developed internally for the Blizzard Entertainment CS department to support gamers in resolving their issues.
view projectFreya 2.0 is a queue management dashboard for service level managers and coordinators to monitor the customer service channel availability and health. It is also used to give the coordinator an overview of the current use of resources.
view projectDuring scheduled live events the system will provide issue statistics to front-line representatives to identify the emerging issues to reduce the time to resolution and improve service level.
view projectMetLife Insurance Asian American online engagement campaign. Winner of the 2011 American Advertising Federation’s Mosaic Award for Multiethnic Interactive Media Campaign.
view projectOnline media has become the most effective channel in the Hong Kong market especially in reaching the youth market. Pizza Hut Hong Kong introduced a series of new products to the market with a fun and engaging online campaign.
view projectSmarTone-Vodafone is one of the leading mobile services providers in Hong Kong. In 2005 they introduce one of the first mobile broadband services that truly enable customers to stay connected on the go. GetMoving.com.hk was designed to showcase how a new mobile broadband lifestyle can change the way you play and work with social engagement and a viral video campaign. The website is the silver winner for Best Promotion Website and the gold winner for Best Integrated Campaign in the 2006 Hong Kong 4As iDA Award.
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