Emerging Issue
During scheduled live events the system will provide issue statistics to front-line representatives to identify the emerging issues to reduce the time to resolution and improve service level.
Emerging Issue was developed during Blizzard annual hackathon. During the 3 days event I was responsible to develop user flows and UI design to help guild the development of the demo application.
Screen recording of the beta prototype of the Emerging Issue application. The goal is a more efficient and accurate solution to the identification of problems and less effort which should equate to less time and resource spent.
After a successful internal demo, it was given a green light for a beta version for live data testing and process integration with customer service team.
