Agent Workflow
Atlas Agent Desktop workflow system is a customer service application developed internally for the Blizzard Entertainment CS department to support gamers in resolving their issues.
As the senior UX designer overseeing the design and development of the Atlas customer service platform. My core responsibility include current product support and new feature development.
Screen recording of the interactive UX prototype of the workflow. The service workflow system is design to simplify complex business policies and improve consistency across customer service representative.
Paper prototype was used to help validate different workflow design concepts quickly with user. It enable the UX team to modify the design within the usability review sessions and allowed a more engaging conversation with the user.
